THE VALUE OF THE SECTOR
Specialized Distribution
To support the growth of electronic commerce, a crucial factor is the confidence of buyers. But it has been undermined in the second half of 2008 with the liquidation of several players in the distance, whose Camif. Over the period, the number of claims from the Directorate General for Competition, Consumption and the Repression of Fraud (DGCCRF) following non-delivered products and have not really paid off in six months (1714%!) to reach 2014 complaints. The challenge for the Fevad is to reassure consumers by creating a device that protects them. It proposes that the customer who paid by credit card is charged only after delivery of items or a guarantee to be issued by a third party. It also wants consumers to oppose the flow of the card or check one month after the announcement of the opening of a collective society, which must submit its problems on its site.